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Privacy Policy

Effective date: April 1, 2026

Last updated: April 1, 2026

NYC Media Arts Playing Cards (“we,” “us,” “our”) respects your privacy. We operate from Melbourne, Australia, including our website at nycmediaarts.org. This Privacy Policy describes how we collect, hold, use, disclose, and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal information reasonably necessary for our functions as an e-commerce retailer:

  • Identity and contact details: name, email address, phone number, billing address, shipping address
  • Account and transaction information: account identifier, order history, wish lists, support tickets
  • Payment-related information: payment method type, limited billing details, transaction references (we do not store full card numbers)
  • Technical and usage data: IP address, device and browser type, operating system, pages viewed, interaction events
  • Cookie and advertising identifiers: data associated with cookies, pixels, tags, and similar technologies

How We Use Your Information

  • Providing our services: processing orders, taking payment, arranging delivery, managing accounts
  • Customer support: assisting with returns, warranties, disputes; sending service messages
  • Improving the Site: analytics, troubleshooting, product development
  • Security: detecting and preventing fraud, abuse, and unauthorised access
  • Legal compliance: complying with applicable Australian laws (tax, consumer, record-keeping)

Where we send direct marketing, we comply with the Spam Act 2003 (Cth) and APP 7, including providing a functional unsubscribe mechanism.

Legal Basis for Processing

Under Australian privacy law, we handle personal information in line with the APPs. We collect information only when reasonably necessary (APP 3); we use and disclose it for the primary purpose of collection or for a related secondary purpose you would reasonably expect, or with your consent (APP 6).

Cookies & Tracking Technologies

We use cookies, local storage, pixels, and similar technologies to operate the Site and measure performance:

  • Strictly necessary: security, session management, cart, checkout
  • Functional: remember preferences such as region or language
  • Analytics: understand traffic and feature usage
  • Advertising: support delivery and measurement of ads, remarketing, conversion tracking

You can manage cookies through your browser settings. Blocking certain cookies may affect functionality.

Third-Party Services

We rely on reputable third-party providers to host the Site, process payments, fulfil orders, send communications, run analytics, and detect fraud. Those providers process information on our behalf in accordance with our directions and their privacy commitments.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access (APP 11). Measures include access controls, encryption in transit (HTTPS), secure configuration, monitoring, and staff training. If we become aware of a serious data breach, we will respond in line with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth).

Data Retention

We retain personal information only for as long as reasonably necessary. Transaction records may be retained for at least seven years to satisfy Australian taxation obligations. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Your Rights Under Australian Privacy Law

  • Request access to the personal information we hold about you (APP 12)
  • Request correction of inaccurate, incomplete, or misleading information (APP 13)
  • Withdraw consent or opt out of marketing communications
  • Complain about our handling of your personal information

We will respond to access and correction requests within a reasonable period (generally within 30 days).

Children’s Privacy

Our Site is directed to a general audience and is not intended to collect personal information from children without appropriate parental involvement. If you believe we have collected information from a child inappropriately, contact us and we will take prompt steps to review and delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top will be revised when we publish an update. If changes are material, we will provide additional notice where appropriate.

Contact / Complaints

For privacy questions, access or correction requests:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

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